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Last updated: [DATE TO BE CONFIRMED]
Our commitment
We take complaints seriously. If something has gone wrong, we want to hear about it and put it right.
How to make a complaint
Contact us by phone on 1800 878 898, by email at info@tycapital.com.au, or in writing to Suite 1202, 52 Alfred St, Milsons Point NSW 2061. Please include your name, contact details, the nature of your concern and any relevant documents.
What happens next
[TO BE COMPLETED: CONFIRM AGAINST LICENCE OBLIGATIONS] Acknowledgement timeframe, internal dispute resolution process, and the maximum period for providing a written response.
Complaints about the Tycoon Real Income Fund
[TO BE COMPLETED: CONFIRM] Complaints relating to the Real Income Fund may need to go to the responsible entity’s complaints officer on 1300 034 093 or complaints@noncorrelatedgroup.com, rather than through the TY Capital process. This route must be stated separately.
External dispute resolution
If your complaint is not resolved to your satisfaction, you may refer it to the Australian Financial Complaints Authority at afca.org.au, on 1800 931 678, at info@afca.org.au, or by writing to GPO Box 3, Melbourne VIC 3001.
Contact
Questions about this document can be directed to TY Capital Group Pty Ltd, Suite 1202, 52 Alfred St, Milsons Point NSW 2061, or info@tycapital.com.au, or 1800 878 898.